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At EBS Bookstore, our primary goal is to provide our customers with high-quality educational materials and exceptional service. We take great care in curating our collection and ensuring that the products we offer meet the highest standards.

1. Return Policy Overview
We regret to inform you that we do not accept returns or provide refunds on any products purchased from our online store unless they are damaged or defective upon arrival.

2. Exceptions: Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will require you to provide details of the issue, including photographs if applicable, to assess the situation. Once the issue is verified, we will offer one of the following solutions:

• A replacement for the damaged or defective item.
• A refund for the damaged or defective item.

3. Contacting Customer Support
For any inquiries related to damaged or defective items, please contact our customer support team at info@ebsbookstore.com. Our dedicated team is here to assist you and ensure a swift resolution to any issues you may encounter.

4. Canceling Orders
Once an order is placed, it cannot be canceled or modified. We process orders quickly to ensure prompt delivery to our customers. We recommend reviewing your order carefully before completing your purchase.

5. Shipping and Delivery
For information regarding our shipping and delivery policies, please refer to our Shipping Policy Page.

6. Contact Us
If you have any questions or concerns about our return policy or any other matter, please do not hesitate to get in touch with our team. We are here to assist you in any way we can.

Thank you for choosing EBS Bookstore for your educational needs.
We appreciate your understanding of our return policy and look forward to serving you with the best educational materials.

Last updated: [October 28, 2023]